Frequently Asked


Bringing your pet into the vet

Cats must be transported into our hospitals in a secure cat carry cage. If you don’t own a cat carry cage you can ask our reception staff about loaning one from our clinic.

If your dog has any aggressive tendencies or a history of fear biting we ask you alert us of this ahead of time. A muzzle must be worn into the hospital to ensure the safety of our staff and the animals who are also visiting our practice.

In the case that your bringing your puppy/dog into our hospital with vomiting and diarrhoea symptoms and it hasn’t been vaccinated or hasn’t completed it full puppy vaccine course please remain within the carpark. Notify us on your arrival and we will perform a Parvo Virus test prior to inviting you into the hospital. Parvo Virus is highly contagious and resilient so to avoid other pets from contracting this virus we kindly ask for your compliance and understanding.

Cancelling appointments

We understand the unpredictability of life, if you need to cancel an appointment you have scheduled with us we just ask you give us a call on (07) 38930509.
There is no cancellation fee however if you have been identified to cancel recurrently or have been a ‘no-show’ to consultations we may deny any further bookings.

Making an appointment

You have a two options to book a routine consultation with our Vets.
1. Online –  you can schedule in-clinic consults at Hendra or Manly via the book online link.

2. Phone – call and one of our friendly reception staff members can assist you in the booking process. This is the only way to book our at-home consults.

For all emergencies, please don’t hesitate to come directly to our 24 hour hospital in Manly West. No appointment is necessary.


Insurance claims

If you wish to make a claim for vet services to your pets health insurance fund you can fill out your insurance provider paperwork we will supply relevant documentation and send off the claim on your behalf.

Payment plans

We understand that veterinary treatment can be expensive particularly when it’s an unexpected visit. This can be an emotional time for you and your family as well as the potential financial strain.
Our consultations are very competitively priced, one of our Supervets will provide you with an estimate of costs for treatments and depending on your financial situation can discuss alternative treatment plans that are more comfortable for you to pay.
However our clinic doesn’t offer any payment plans.

We will ask you to sign a consent form and request a 50% deposit to commence treatment. Once your pet is going home we ask for remaining bill to be paid in full.