Emergency & Critical Care

No appointment necessary, we strongly advise you present immediately to our Manly West hospital. We have emergency trained vets and vet nurses staffed around the clock ready to respond and treat your pet.
Only if you are able or have a support person with you who is able we recommend phoning ahead to notify us that would be advantageous as we would then be able to prepare for your arrival dependant on your pets emergent needs.

Our veterinarians will assess you pet and propose a treatment plan which will include their professional recommendation on appropriate diagnostic tests and management of care. This will also include an estimate of costs. During this time we encourage you to ask any question about your pets proposed care plan and their condition. We will work with you to find a treatment plan you are comfortable with.
During the hospitalisation you will receive regular updates from our vet nurses and vets. You can come and visit your pet while its in hospital as much as you like, we just ask you give us a courtesy call prior to your arrival.

We understand that veterinary care can be expensive however you will appreciate our services receives no government funding.
We aren’t affliated with any third party payment plan structure.
After a treatment plan is agreed upon we ask for a 50% deposit of total estimated costs to be paid. We will be in continuous communication with you throughout the hospitalisation and we will always contact you if there is any change to the treatment necessary for your pet or any change in their condition that may affect the costs.
On discharge, we will request the remaining balance be paid in full. We accept cash, credit card or EFTPOS.

Of course you can & we encourage owners to do so.
Please just give us a courtesy phone call to let our team know when you’ll be coming.

We understand it can be very worrisome having your pet in hospital so will endeavour to keep you updated regularly on all aspects of their care.
You will receive phone calls and text messages and can phone our specialised vet nurse line at anytime to get further information.